Frequently Asked Questions

We understand that reaching out for help after a scam is difficult. Below are answers to the questions we hear most often from clients. If your question isn’t covered, please contact us directly.

How much does a recovery investigation cost?

Our initial assessment is completely free and confidential. If we proceed with a case, we usually work on a contingency basis—meaning we only get paid if you recover your funds. The exact percentage depends on the complexity and amount involved, but it's clearly agreed upon before we start.

What are the chances of recovering my funds?

No ethical firm can guarantee recovery. However, our success rate is over 70% for cases reported within three months of the loss. The quicker you act, the higher the probability, because funds are less likely to have been completely withdrawn or laundered.

Do I need to involve law enforcement?

We strongly recommend filing a report with your local police and financial regulator. While some jurisdictions are slow, an official report can be vital for freezing accounts and pursuing legal action. We can guide you through the process and, with your permission, coordinate with authorities.

What documents do I need to provide?

Bring all transaction receipts, wallet addresses, chat logs, emails, and screenshots. Even seemingly unimportant details can be crucial. If you have bank statements showing fiat to crypto purchases, those help as well.

How long does a typical case take?

Simple tracing can take a few weeks. Full recovery with legal coordination can last several months. We provide regular updates throughout the process.

By Reclaimo Support Team