Terms & Conditions for Services

1. Introduction

These Terms & Conditions (the "Agreement") govern the provision of asset recovery, investigation, and related consulting services (collectively, the "Services") by Reclaimo ("Company", "we", "us") to the client ("Client", "you"). By engaging our Services, you agree to be bound by this Agreement.

2. Description of Services

Reclaimo specializes in recovering funds lost to online scams, including but not limited to cryptocurrency fraud, romance scams, and investment fraud. Our methodology combines blockchain forensics, legal coordination, and cyber investigation techniques. A detailed description of the specific services to be provided will be outlined in a separate Service Agreement or Engagement Letter.

3. Client Obligations

To enable us to perform the Services effectively, you agree to:

• Provide accurate, complete, and truthful information regarding your case.
• Cooperate fully with our investigation team and respond promptly to requests for documents or clarification.
• Refrain from taking any action that could compromise the investigation, such as alerting suspects or deleting relevant data.
• Maintain the confidentiality of any strategies or techniques disclosed to you during the engagement.

4. Fees and Payment

We generally operate on a "No Recovery, No Fee" basis for asset recovery cases. This means our professional fees are contingent upon successful recovery of funds and are calculated as a percentage of the recovered amount. The exact percentage and any alternative fee arrangements will be specified in your individual Service Agreement.

In some circumstances, a retainer or fixed fee may be required for investigative work that does not involve direct financial recovery. All fees are non-refundable unless otherwise stated in writing.

5. Confidentiality and Data Protection

Both parties agree to treat all information exchanged during the engagement as strictly confidential. The Company implements robust security measures to protect your personal and financial data, in accordance with our Privacy Policy and applicable data protection legislation (including PIPEDA).

We may disclose information if required by law, court order, or to cooperate with law enforcement authorities in cases of suspected illegal activity.

6. No Guarantee of Results

While Reclaimo employs extensive expertise and advanced techniques, we cannot and do not guarantee any specific outcome. Asset recovery depends on numerous factors beyond our control, including cooperation of financial institutions, location of perpetrators, and the technical complexity of the fraud. We make no warranty that any funds will be recovered, either in whole or in part.

7. Limitation of Liability

To the maximum extent permitted by law, the Company's total liability for any claims arising out of or relating to the Services shall be limited to the fees actually paid by the Client to the Company for the specific Service giving rise to the claim. In no event shall we be liable for any indirect, consequential, or punitive damages.

8. Termination

Either party may terminate the engagement upon written notice. The Client shall remain responsible for payment of all fees and expenses incurred up to the date of termination. Any provisions of this Agreement that by their nature should survive termination shall continue in full force.

9. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved exclusively in the courts of Ontario.